Our philosophy has been to differentiate ourselves from the competition through customer satisfaction. The core technology that powers the service in our industry really doesn’t differ much between providers, but the human element certainly does. Many of the providers in our industry simply license the technology their service is based on, which tends to put a heavy focus on the sales and marketing aspect of how their business operates. Their business models are based on a numbers game of getting enough new subscribers to keep the ship moving.

Often times apples to apples comparisons between providers tend to focus on pricing, but do very little to note customer satisfaction and service. Of course pricing is important to a small business, but as we all know, the cheapest doesn’t necessarily equate to the best value for a business. Value is determined by the customer and pricing is just one factor in overall satisfaction with a service.

Telecentrex could have chosen to market any provider, but the reason we chose to market FreedomVOICE Systems is because of the human element behind the technology. FreedomVOICE has built their platform from the ground up and many of the system engineers that have helped develop the technology are still with the company, which says a lot. It’s a truly business-class service that scales with the needs and demands of our customers. Although our service is month to month, our goal is long term customer satisfaction. A good indicator for us is our continually increasing number of new sales generated from existing satisfied customer referrals. This only happens when you make your customers happy. Not when you have the lowest prices or apply the latest marketing techniques.