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July 2010

Using An Auto Attendant For Better Customer Service

by Brandi Armstrong July 30, 2010

An auto attendant is an automated program that provides customer service over the phone. Such programs are also known as virtual receptionists because, in effect, they are a sequence of digitally prerecorded and pre-designed scripts that are used as a replacement for the traditional office ...

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Using An Auto Attendant To Increase Efficiency In Your Business

by Brandi Armstrong July 26, 2010

To use an auto attendant or answer personally? This is a question many businesses face. An auto attendant is the remote telephone answering service that greets callers and dispenses information; it is also known as auto receptionist. There is no hardware, and it works without ...

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Call Forwarding For The Mobile Professional

by Brandi Armstrong July 16, 2010

Call forwarding is a service that some phone networks and virtual phone systems have in which an incoming call to a certain number can be redirected to another phone despite its location. How it works is actually quite simple. Depending on the provider, someone calling ...

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A Virtual Phone System For Maximum Efficiency In Your Business

by Brandi Armstrong July 6, 2010

There are many benefits that stem from the set up and use of a virtual phone system. To start, one important benefit of a virtual phone system is the call distribution feature. Taking advantage of the call distribution features in a virtual phone system allows ...

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