Included Features List

Toll Free Number

A toll free number allows your customers to reach your business for free anywhere in the United States, Canada, Puerto Rico or U.S. Virgin Islands.

A toll free number also adds instant credibility, giving your business a more established image by conveying a nationwide reach.

Virtual Local Number

A virtual local number can provide your business a localized presence, anywhere in the United States. Virtual local numbers can be accessed worldwide, and by adding numbers from various cities throughout the U.S., your small business can have a multi-city appeal.

Call Forwarding

Freedom800® works seamlessly with your existing phone service to help you and your employees stay connected. We can forward calls to virtually any telephone in the world whether on your cell, in the office, at home, or anywhere you go. Our advanced call forwarding keeps you connected so you have the freedom to work from anywhere, anytime.

Call Screening

Call screening allows you to be more productive by choosing which calls you want to answer. When you answer a Freedom800® forwarded call, you'll have the option to accept or reject the call before being connected. Callers remain on hold, with music, while you decide what to do with the call.

Call screening configuration options include:

• Call Announce
• Call Whisper
• Caller ID Announce

Call Announce

Call announce allows you to label extensions so when you pick up a call, you'll know which extension the call is coming from. Easily answer multiple extensions from a single phone while still being able to tell which extension the caller dialed.

For example, if you create an extension for "Sales" and another for "Support", you'll know which option the caller dialed before you answer the call.

Call Whisper

Call whisper prompts your callers to say their name before we connect the call. For example:

"To tell your party who's calling, please say your name after the tone and press any key when finished."

Then when you pick up the phone, you will hear a recording that says:

"You have a call from John Smith, dial any key to accept this call."

You can then choose to take the call or send the caller to voicemail where they can leave you a message.

Caller ID Announce

Caller ID announce plays back the caller's phone number before you're connected.

When we forward you a call, we automatically pass the caller id. If your phone isn't caller id equipped, we can announce the caller's telephone number to help you screen calls from phone numbers you recognize, or to get the caller back on the line if they get disconnected for any reason.

Call Hunting

Each extension on your Freedom800® system can be configured to forward calls to one or more telephone numbers. Whether you or your staff is at home, in the office, or on the road, your Freedom800® virtual phone system can automatically try each forwarding number to make the connection.

Configure calls to ring multiple numbers simultaneously, sequentially or by group. Grouping numbers helps you organize by department or role. For example, create a sales group to distribute sales calls simultaneously and a support group to distribute support calls sequentially.

You control what works best for your organization.

Call Transfer

Transfer callers between extensions or even to other phone numbers seamlessly.

For example, a call forwarded to your mobile phone can be put on-hold with hold music and transferred to a totally separate phone number. Callers will never know you're not in the office.

Call Blocking

Easily block calls from particular area codes, area code + prefix or individual phone numbers. Callers from these numbers will get a busy signal, unable to connect. Update your call blocking settings any time online.

Payphone Surcharges
Calls from payphones to toll free numbers are automatically assessed a mandatory surcharge by the FCC. You can easily block payphone calls to avoid these FCC surcharges.

Message Notification

Be notified instantly whenever you receive a new voicemail or fax. Be notified by:

• Email
• SMS/Text
• Pager
• Call Back

Email Delivery

Have your voicemail messages and faxes delivered to one or multiple email addresses. Voicemails are converted to WAV or MP3 audio files and sent via email. You can even have faxes delivered as PDF attachments so you can listen to your voicemails and view faxes no matter where you are.

Large Storage Capacity

All voicemails and faxes are stored for a maximum of 90 days, irrespective of the number of messages.

You can save messages online or download messages to your computer and archive them for as long as you like. Additionally with email delivery, you can forward all your messages as an attachment and store them in your mail box.

Outbound Recording

Record custom outbound messages of any length on any mailbox. We have clients that record messages of 1 hour or more, allowing their clients to call and get their valuable information anytime and at their convenience.

Inbound Faxing

Your virtual phone system doubles as a fax line, allowing you to receive faxes using your toll-free or local number. Your virtual number will automatically detect an incoming fax tone and convert the line to accept the incoming fax.

You can choose to have the fax delivered via email as a PDF or forwarded to a physical fax machine. And to make it fully HIPAA compliant, faxes can also be stored online via our secure online control panel.

Outbound Faxing

Send faxes from any computer through your Internet control panel. Faxes can be uploaded in a variety of file formats where you'll also have the option to add a cover page. Each fax can be sent to up to five numbers at any one time. The caller ID on sent faxes will be your toll free or virtual local number.

Auto Attendant

The auto attendant answers and welcomes your callers with a greeting you control. Customize your greeting to reflect your company - professional and established, young and hip, open and friendly.

Give callers options for different departments (i.e. Press 1 for Sales) or employees (i.e. Dial 803 for John) to start the call forwarding process.

You can work with our voice talent to create a professional and polished greeting.

Employee Directory

Create a separate recording that lists all of your employees and their extensions. Then during your main menu greeting, let callers know they have the option to listen to available employees and choose their extension at anytime.

A great alternative to our dial by name directory or to project a more personal company image.

Music On-Hold

Anytime we forward a call, your callers will be placed on-hold with our professional instrumental music tune.

Availability Scheduling

Choose when calls are forwarded to you. No need to log in and out of your system throughout the day. Simply configure the system to route your calls based on the time of day and day of the week for each number in your forwarding list.

Schedule in lunch hours and do not disturb time when you're not available. If unavailable, your calls can be directed to voicemail so you can follow up at a later time.

Question & Answer Mailbox

Question and Answer Mailbox allows you to create a series of questions for your callers to answer. The answers are compiled together and sent to voicemail. Great for 24/7 order taking or pre qualifying customers.

Example: "Say your name and press any key when finished". Caller says name and presses a key. Next question will be played, "Please say your email address and press any key when finished", etc.

Call Reporting

Online call reporting makes it easy to track how many minutes you've used, who's calling you and when your calls are coming in. Sort reports by day, month, extension, and more. Use the data collected to streamline your scheduling of employees based on call volume.

Your phone is a major lifeline of your business - track what's going on with it in real time.

Export Call Log

Download any of your call logs and reports into standardized CSV format that can easily be imported into a spreadsheet or database for further analysis or sharing with colleagues.

Call Management

Managing how your calls are handled is easily done online, anytime. Configure your call forwarding settings, change the times and days calls are forwarded, establish call groups, activate ACD queues (Automatic Call Distribution) and more.

All changes that you make are applied immediately, allowing your phone system to respond at the speed of your business.

User Management

Manage all employees easily through your online control panel. Administrators can add, edit or remove employees, configure extensions and manage employee passwords saving you time and hassles.

Message Retrieval

Access your voice and fax messages conveniently online, anytime. Pick up your messages through your online control panel or have them delivered to your email address, making them viewable on any computer or mobile device with Internet capability.

Voice messages can be delivered in either WAV or MP3 format while faxes are converted to PDF. Stay mobile and productive without having to worry about missing any important messages.

Place Caller On-Hold

Place callers on-hold with music from any phone, including your home and cell.

By pressing the star(*) key, your callers will be put on hold with music while you attend to other business like dealing with an interruption or confirming information. When finished press the star(*) key again to be reconnected with your caller.

Click-to-Call

Enhance your online business by integrating it with your Freedom800® virtual phone system. With our NetCall technology it's as simple as inserting some simple HTML code into your web page to give your visitors a convenient way to connect with you. All your visitor has to do is enter their phone number and your system will automatically call them.

Great for capturing online leads, increasing sales, improving customer service and tracking sales efforts.

Virtual Calling Card

Each extension in your system can act as a virtual calling card. By dialing into your Freedom800® phone number you can access the virtual calling card to make outbound calls. The caller ID displayed will be your Freedom800® phone number and all functionality remains - call transfer, caller on hold, etc.

Great for emergency situations or getting back to callers when wanting to mask your personal phone number.