Call Announce
Call Announce is used in conjunction with the Follow-Me-Live Call Transfer feature. It allows you to name your mailboxes, so when you get a call you know what mailbox or department the call is coming from.
Example:
A caller dials in to your toll free number, and they are instructed to dial one for the sales department. When the caller dials one there will be a recording that says:
"Please hold while we transfer you to sales"
The only thing that you will record in that sentence is sales, the "Please hold while we transfer you to" is provided by default. The caller will then hear on-hold music, while we try to find you. When you pick up the phone, you will hear a recording that says:
"You have a call from sales, dial any key to accept this call."
If you choose to take the call you will dial a key, if not, the caller will be sent to voicemail where they can leave you a message.
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