Call Queuing
Don't risk losing any of your callers to voicemail when they're expecting to speak with a live representative! With Call Queuing, you can now have your callers stay in a queue until you or the next representative is able to take their call. If you choose, we can even announce to the caller where they are in queue!
As your callers are waiting in queue to speak with you, you can provide them with a brief description of your products or services, or maybe tell them about a special promotion! This is a great opportunity to take advantage of the personalized on-hold music. If you choose not to do that, your callers will be placed on-hold with music. You have the control to set the maximum hold time for the callers in queue as well as enable whether you want the callers on-hold to automatically hear their current position in the queue.
In addition, when your logged into WebLINK, you can view the status of your call queue list in real-time, with the ability to view the arrival time, phone number and call ID of each caller. Each mailbox gets it's own unique call queue and customized settings.
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