How It Works

With Freedom800.com, you can have a virtual telephone system that functions like the same million-dollar PBX systems used by Fortune 500 companies for just a fraction of the price. Our advanced virtual pbx phone service will enhance your business by projecting a professional image that will be more attractive to potential customers.

Give your small business a BIG VOICE!

The Freedom800® virtual pbx phone service combines a unique toll free number with a host of advanced features. It functions as a virtual secretary, PBX system, sales tool, fax machine and can contain department, informational and/or employee mailboxes.

Automated Professional Front Office

When callers dial your Freedom800® toll free number, your virtual attendant automatically answers the call and plays a main greeting which you record to your liking. Your automated attendant can handle a virtually unlimited number of inbound calls, will answer each call in the same professional manner and is available 24 hours a day, 7 days a week.

In your main greeting, you'll want to instruct callers to choose an extension or dial 8 for the dial-by-name directory. Once they select an extension, they are taken through a call flow that has been designated for that specific extension / mailbox.

Caller dials your toll-free number.		Automated Attendant answers all incoming calls and routes them to the appropriate extension.
Multiple extensions allow to you create departments, provide automated information and/or create individual employee voice mailboxes.

For example, a caller dials 1 for sales. They are then placed on-hold with music, while the Sales mailbox calls your cell phone to transfer the caller to you. The call is announced to you and if you choose to accept the call, dial 1 and begin speaking. If you do not answer your cell phone or choose not to answer the call, the caller is sent into the Sales mailbox voice mail. When a message has been left, the Sales mailbox can notify you of the message instantly by calling you, emailing you the message in audio format, and/or paging you.

Multiple Mailboxes / Extensions

Each Freedom800® virtual pbx phone system comes with multiple mailboxes, each with it's own extension, that you can designate for different departments, employees and/or to provide information about your company, products and/or services. You'll never have to worry about outgrowing your system because you can easily add additional mailboxes at anytime, each with its own unique call flow, voicemail, and notification options.

You can have any combination of department, employee or informational extensions, meaning each Freedom800® virtual pbx phone system can be customized for your exact business needs. For example, assign extensions 1, 2, and 3 for sales, support, and billing and extensions 84 through 89 for employee extensions. Department extensions can all be handled by you or by different employees nationwide or in your office. With our optional dial-by-name directory, you can project a larger image by allowing callers to dial 8 from the main menu and be able to automatically find employee extensions by simply using their phone's keypad.

Follow-Me-Live Call Routing

Each Freedom800® virtual pbx phone system mailbox comes with follow-me-live call routing which transfers callers to you wherever you are. It will automatically try any combination of telephone numbers you enter until it locates you. You can select certain times of the day and days of the week for taking calls at different numbers. This creates the impression of a single office, regardless of whether you and your employees work from different geographical locations.

For example, you can have calls routed to your home office first, and if your not available, then go to your cell phone. When a caller dials your mailbox, they are put on-hold with music while your mailbox dials your home office phone. With standard call forwarding, the caller typically hears silence or a series of clicks and tones while the call is being transferred. With the Freedom800® virtual pbx phone service, the music on-hold feature helps portray a more professional image indicating to the caller you've invested time and money into the way you communicate. If your mailbox doesn't get an answer at your home office, it will then try your cell phone. You answer your cell phone and instead of being connected directly with the caller, your mailbox lets you know that you have a call and gives you the flexibility of choosing to accept or reject the call. This option allows you to manage your calls, wherever you are, without having to purchase any special phone equipment. If you choose to accept the call, you're immediately connected and the caller never even knows you're out of the office!

24/7 Marketing/Sales

With the Ultimate Sales Tool feature, you can provide your callers with an automated way to access information about your company, products or services via sub-menued recording-only extensions. For example, your caller dials 3 to learn more about your company. They can then dial 1 for store hours, 2 for directions, 3 for a company history, and 4 for upcoming events. After listening to a message, they can either choose to go back to the main menu, leave a message, or hold to speak to someone.

No Busy Signals

Your Freedom800® virtual pbx phone service comes standard with unlimited call capacity, so your callers will never get a busy signal. If they dial an extension and you're busy or choose not to accept the call, they are simply placed into the extensions voicemail.

Fully Customizable

All outgoing messages, greetings, mailboxes, call forwarding numbers, and notification options can be customized to create either a simple toll free 800 voicemail system or a fully-featured virtual PBX phone service. Use it for automated marketing and sales generation where callers listen to a message and leave a voicemail or use it to unify your messaging giving customers one point of access to all your employees, regardless of their location.

Accessible Online, Email, and by Telephone

Increase productivity with multiple access points to messages. When a message has been left, you can have the mailbox track you down and play the message by telephone, email you the message via an audio attachment, or page you. You can turn Email Message Delivery on/off at anytime and each mailbox can have different notification options. Messages and setup options can be accessed both online or by phone. So regardless of where you are, you can always be in control of your Freedom800® virtual pbx phone service.