The way question and answer voicemail works is that you create a series of questions. Each question is followed by a tone after which your customer leaves an answer. After answering, they press 0 or another number and it moves ahead to the next question.
This voicemail feature has lots of customization options. You can program it so that it asks different questions depending on the answer given. For example, it might ask them whether or not they were happy with your business's service. If the customer answers no, it will ask them for feedback on what wasn't satisfactory. It can be set up like a flow chart.
How You Can Use Voicemail Question and AnswerThere are lots of ways you can use this service. They include:
Employment Screening. Set up your voicemail system so that it filters out applicants. It can ask them basic eligibility questions or conduct a pre-interview for you. This saves you time and resources from not having to interview applicants that aren't even eligible for the job.
Conduct Surveys. You can collect valuable information about your customers' tastes and opinions. The voicemail service conducts the survey for you. You get one message with all of their answers strung together. This is a great way to get to know your prospects.
Follow-Ups. Right after a customer deals with your customer service department, they can do a quick survey with your voicemail system to see how they feel it went. This is a great way to get feedback and find out where you need to improve your service.
Taking Orders. Your automated system can take orders for you, especially when customers call after hours. This keeps you from missing calls that come outside of business hours. Even while your business sleeps, you can be taking orders.
Getting Your MessagesThe voicemail service will record the customer's answers for you so that you can hear what they said. The recording function cuts out the questions so that you only get their answers. Advanced voicemail features allow you flexible options for retrieving messages. Some services transcribe your messages into text so that you can receive them by email.
Creating Your QuestionsTo make your question and answer voicemail more personal, you can record the questions yourself or hire professional voiceover talent to do it for you. It's much tougher than most people realize to record your own prompts. Most 800 voicemail number services offer voiceover talent as an extra.
Voicemail question and answer is a standard feature available with some of the better quality voicemail service providers. It offers a great way to keep in touch with your customers without using more of your time and resources.