You Save Them MoneyOf course, the greatest advantage of offering an 800 service to your customers is that they can call you for free. When they call, you simply get billed or the call is covered in your monthly minutes. They can call you from a pay phone, cell phone or land line and there'll be no charges. You can supplement this with an 800 fax number as well, or international toll-free numbers so that anyone on earth can save money when they call your business.
You're More AccessibleYou're not only saving them money but also making yourself accessible to them and their needs. Accessibility is a huge customer service bonus that most businesses don't fully consider. Think for a moment of a company that makes its callers wait through a long, drawn-out robotic menu before they get to a human being. This is a customer service killer.
On the other hand, when your customers know that they can pick up the phone, dial your toll-free number, and they'll be able to talk to a person immediately, this works wonders. Your 800 phone service gives them a sense of peace of mind when dealing with your company.
Creating Trust And CredibilityAnother advantage that your 800 service offers your customers is that it helps to build trust and credibility. A toll free number presents your company to the world as a professional, established business. This makes potential customers more willing to try your company out. An established business is one that you can trust.
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Keeping Your Customers LoyalYour toll-free number is a gift to the public and there are no strings attached. By taking over the expense of the call for them, you're basically giving them a present of business good will. You've essentially taken the first step in establishing contact, and they know that they can take advantage of this freebie without having to give anything in return. This is an excellent way to establish customer loyalty, which is important for every kind of business.
Offering your 800 service to the public has lots of benefits for your customers. It also benefits you indirectly. Building customer loyalty and trust through free gifts shows that your company cares about customer service; and, there's no better way to increase your business than by doing exactly that.