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Frequently Asked Questions

What phones does the Freedom800® outbound phone service support?

Freedom800® supports the following desktop phones and softphones:

Polycom Desk Phones: CounterPath Softphones: Each active seat on the digital phone network is required to be either one of the hard desk phones or softphones listed above.

For softphones, either the X-Lite or Bria application can be activated per seat. You can however choose to use a softphone as a 'clone' of a hard desk phone. The clone or twinning uses the same extension and phone number of the desk phone and does not cost anything additional per month.
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