How quickly can I get started?
Your account and toll free number are activated immediately upon
sign up. Sign up only takes about 5 minutes.
Are there any contracts?
No. You subscribe to our service month to month and can cancel any time, without penalties or cancellation fees.
Is there a setup fee to open an account?
No.
Is it easy to setup?
Yes. Once your account has been created, you'll receive a welcome email with detailed instructions on how to get started. Almost all settings can be controlled from the web control panel, but if you need help setting up your service, just contract our friendly support staff and they be happy to help you get setup and started quickly.
Do I need any special equipment?
No. Freedom800® is virtual so no special equipment is needed. It simply works with your existing phone service, regardless of what that is.
Can I upgrade service plans at any time?
Yes. You can switch service plans at any time by contacting client support. Your new plan will take effect on your next renewal date.
Does Freedom800® replace my phone system?
No. Our service is designed to work in conjunction with your current phone service. We don't provide dial tone. We only service the incoming calls from your Freedom800® number. Your everyday outgoing calls will remain with your current local, long distance and/or cell provider.
Can Freedom800® be used for voicemail only?
Yes. If you choose not to use call forwarding, all incoming calls will go directly to voicemail. If you'd like to use Freedom800® as voicemail for your existing service, have your local phone company forward to your Freedom800® number after a certain number of rings or when busy.
Do I have to record the greetings on my system?
Yes. You'll want to customize your main greeting and individual mailbox recordings, which are specific to your business. You can record greetings over the phone or upload them from your computer. We also offer
professional voice talent services if you want a more polished sound.
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