Frequently Asked Questions

Yes, toll free minutes accrue for the entire duration that your caller is connected to the toll free number. Doesn't matter how we are handling the call behind the scenes, the caller is connected to the toll free number and must remain connected to that toll free number until they hang up.

We round partial minutes to the nearest 6-second increment with no minimums. For example, a 10-second call would be billed for 12-seconds of time. Some companies use 30-second or 1-minute billing which rounds partial minutes up which accrues minute usage much, much faster.

Yes, you can transfer your existing toll free number to us. The process is simple. First sign up for an account with us, then fill out our toll free number transfer form that we'll provide to you after you sign up. We'll then act on your behalf and contact your current service provider and handle all the details.

Yes. To learn more see our portability policy.

Yes. Use our free vanity search tool to locate and reserve a vanity toll free number. This search tool allows you to query the national database of available toll free numbers as often as you'd like at no charge. Vanity numbers take 1-3 business days to activate so you'll be issued a test toll free number so you can setup and test your service while we secure your vanity request.

No. Unused minutes expire at the end of each billing cycle.

Yes. You can upgrade or downgrade your plan anytime, but the new plan will not go into effect until the beginning of your next billing cycle.