Can I upload my recordings?
Yes. If you have already had a recording you would like to use for your auto attendant, hold music or mailbox greeting, you may upload the audio file through your online control panel. You can also make a new recording over the phone at any time, or choose from one of our professional voice talents to record your script for a small fee.
Can I upload a promotional recording for hold music?
Yes with our Personalized Hold Music add-on. Personalized hold music allows you to upload your own custom hold music anytime through your online control panel. Changes are available instantly to callers.
Do you offer local numbers?
Yes. You can add a virtual local number to your account anytime for $10 per month per local number. If you prefer to have a local number as the primary number on your account, visit our sister site FreedomNumber.com.
Can I send and receive faxes?
Yes. Every Freedom800® plan is equipped to be used as a virtual fax service. Use your same Freedom800® number to receive faxes and send faxes easily through your online control panel.
How do I distinguish between calls from Freedom800® and personal calls?
Our call announce feature announces that you have a call from your Freedom800® number before you're connected with the caller. At this point you can choose to accept the call or deny the call to send the caller to the next number on the call forwarding list or voicemail.
How can I check my voicemail messages?
To check voicemail online, log in to your online control panel. To check your voicemail over the phone, dial your Freedom800® number and press * followed by the voicemail box you wish to check. To check voicemail sent to email, you simply use your email client to receive the message and open the audio attachment.
Can I add more extensions?
Yes, there is practically no limit to the number of extensions you can add. To add new extensions, contact client support and they'll be happy to assist you.
Can I change settings and see call reports online?
Yes. Through your online control panel you can generate detailed call reports and configure tons of settings allowing you to fully customize the functionality of your Freedom800® system.
Can I forward calls to multiple numbers?
Yes. Each extension can be forwarded to as many numbers as you'd like. Numbers are dialed in the order you list them, or can even be set up with an advanced call distribution (ACD) such as a round-robin rotation, least call time weighting, or simultaneous ringing.
