Can I choose my toll free number?
Yes. The first part of the sign up process allows you to choose your own number.
Can I use my existing toll free number?
Yes, you can transfer your existing toll free number to us. The process is simple. First sign up for an account with us, then fill out our toll free number transfer form that we'll provide to you after you sign up. We'll then act on your behalf and contact your current service provider and handle all the details.
Can I keep my toll free number if I choose to cancel?
Yes. To learn more see our portability policy.
How many calls can my toll free number handle?
We do not cap the number of simultaneous calls your toll free number can take at any one time. We have customers who receive thousands of calls simultaneously without any impact on their service or that of other customers.
Can't I just dial a toll free number to see if it's available?
Not necessarily. Companies can own several toll free numbers but just not have them all in service. The best way to see if a number is available is to use our vanity search tool.
Do your toll free numbers work in Canada?
Yes. Freedom800® toll free numbers also work in Puerto Rico and the U.S. Virgin Islands.
Can I request a specific toll free number?
Yes. Use our free vanity search tool to locate and reserve a vanity toll free number. This search tool allows you to query the national database of available toll free numbers as often as you'd like at no charge. Vanity numbers take 1-3 days to activate so you'll be issued a temporary toll free number while we secure your vanity request.
Do you offer toll free service for International callers?
No, we only provide U.S.-based toll free numbers. If you're interested in International toll free numbers, check out this resource.
Can I have multiple toll free numbers?
Yes, you can add additional toll free numbers any time by contacting client support after you've established an account. Each additional toll free number is $5 per month.
Are 855, 866, 877, and 888 toll free numbers?
Yes. 800, 888, 877, 866 and 855 are all toll free prefixes and work identically within the United States, Canada, Puerto Rico, and the U.S. Virgin Islands. The 800 prefix was the first available, so you will often hear toll free numbers interchangeably referred to as "800 numbers". The prefixes 888, 877, 866 and most recently 855 were released to meet an increasing demand from small businesses.
Will you list my number with 411?
No, we do not publicize your toll free number anywhere. You control how your toll free number gets marketed. If you're interested in getting your toll free number listed quickly, we recommend getting a free listing at the Internet 800 Directory.
Can I choose my toll free number?
Yes. The first part of the sign up process allows you to choose your own number.
