Frequently Asked Questions

Yes, toll free minutes accrue for the entire duration that your caller is connected to the toll free number. Doesn't matter how we are handling the call behind the scenes, the caller is connected to the toll free number and must remain connected to that toll free number until they hang up.

Yes, you can transfer your existing toll free number to us. The process is simple. First sign up for an account with us, then fill out our toll free number transfer form that we'll provide to you after you sign up. We'll then act on your behalf and contact your current service provider and handle all the details.

Yes. To learn more see our portability policy.

We do not cap the number of simultaneous calls your toll free number can take at any one time. We have customers who receive thousands of calls simultaneously without any impact on their service or that of other customers.

Not necessarily. Companies can own several toll free numbers but just not have them all in service. The best way to see if a number is available is to use our vanity search tool.

Yes. Our toll free numbers work throughout all of U.S. and Canada as well as Puerto Rico and the U.S. Virgin Islands.

Yes. Use our free vanity search tool to locate and reserve a vanity toll free number. This search tool allows you to query the national database of available toll free numbers as often as you'd like at no charge. Vanity numbers take 1-3 business days to activate so you'll be issued a test toll free number so you can setup and test your service while we secure your vanity request.

No, we only provide toll free numbers that work for North American callers. This includes callers from the United States (including Alaska and Hawaii), Canada, Puerto Rico and the U.S. Virgin Islands. If you're interested in obtaining an International toll free number, check out this resource.